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7 Most-Asked Questions About Garage Door Repairs

Questions About Garage Door Repairs answered

A lot of homeowners only realise the importance of their garage door when it starts to malfunction. It can be frustrating when you can’t get your car out of the garage and you’re almost late for work. Needless to say, it is crucial to have a technician to trust for emergency garage door repairs.

Now, we understand you might have concerns and questions about repairs. But here at Professional Garage Door Services, we want our customers to make the most out of their repairs. As such, we have put together this article to answer some of the questions our clients most commonly ask.

 

1) Why Can’t I Open my Garage Door?

If your garage door is not opening, then it is most likely due to a counterbalance mechanism which is not functioning correctly. There may be a broken torsion spring or cable. Do you have an electric opener? Try activating it and listen carefully to see if the unit makes any noise. If not, then pull the emergency release to disconnect the opener. Doing so will allow you to lift the door manually.

If the door is moving, then the issue may have something to do with the opener. You need to ensure that the opener gets adequate power. If your garage door still does not work, then it is time for you to call Professional Garage Door Services. If there are issues with the counterbalance mechanism, trained technicians should be able to perform the repairs.

 

2) Is my Garage Door Opener Transmitter Working?

Try getting a fresh set of batteries. When replacing the batteries, remember to be cautious, and avoid disturbing the coding switches. If the transmitter is still not working, call us, and we’ll check to see if there are any issues with the coding switches.

 

3) If Only One Section is Damaged, Do I Need to Replace the Entire Garage Door?

It is possible to replace the affected section only. However, many factors come into play when you make this decision. You need to consider whether the replacement section is still in production. Moreover, you need to assess whether the rest of the door is still good enough to accommodate the replacement. In most cases, the more cost-effective solution is to replace the entire door.

 

4) Can I Repair my Garage Door Spring?

You should never perform garage door spring repairs unless you are an experienced and qualified technician. Remember that the counterbalance mechanism or spring can lift doors weigh more than one hundred kilos. The torsion spring is responsible for generating the torque necessary to lift the door. Imagine one hundred kilos of force falling quickly towards you. Injuries and fatal accidents can happen. So, you should avoid repairing the garage door spring on your own. Your best bet is to trust the experienced technicians at Professional Garage Door Services.

 

5) How Much Does Common Garage Door Repairs Cost?

Before you ask this question, you should check to see if your warranty still covers your garage door. Garage doors bought from reputable providers usually have warranties that cover repairs. On the other hand, if your garage door is no longer under warranty, then call the team at Professional Garage Doors as the cost varys depending on the severity of the repairs needed.

 

6) Why Should I Hire a Professional Garage Door Technician?

At Professional Garage Door Services, we believe that repairs are not do-it-yourself projects. Keep in mind that the most significant moving equipment in your home is your garage door. It has several small parts and repairing them can get highly technical. As we’ve mentioned, handling the springs on your own can be extremely dangerous. On the other hand, when you work with professionals, you can ensure that experts will carry out the repairs safely and effectively.

 

7) Can I Get Free Advice?

The answer to this is a resounding “Yes!” Here at Professional Garage Door Services, we go above and beyond our customer’s expectations. So, when you call us for emergency garage door repairs, you can also get free advice on how to care for your unit. We will provide you with tips on how to prolong the life of your garage door. Expect to get maintenance tips from our knowledgeable technicians. In this way, you won’t be needing another garage door repair service shortly.

If you have questions about emergency garage door repairs, contact Professional Garage Door Services today!

Jimmy Gunawan
Jimmy Gunawan
1714438175
Thank you Ryan for your service and fast respond. Ryan managed to squeezed me in between his appointments. Job was well done and I am satisfied with the result. Highly recommended. Saved his number for future job. Two thumbs up. Cheers
Annika Knudsen
Annika Knudsen
1711842783
Ryan attended my home promptly when I called him in desperate need of help! He gave me a few options of what I could do in regards to my old motor. Thanks PGDS!
Jared Aylmore
Jared Aylmore
1707388094
Ryan took my call after hours and was able to isolate/point me in the right direction within seconds. A true master of his craft! Thanks mate
Tahlia Whitehead
Tahlia Whitehead
1705462214
I could not recommend Professional Garage Door Services highly enough! Ryan has an outstanding work ethic & sense of professionalism and has never let me down! His knowledge and skills are invaluable and I strongly recommend him for any garage door/motor issues or servicing needs. Great pricing and excellent value for the services received. Thanks a million!
Steven Caruana
Steven Caruana
1699664388
Wonderful to have my door operational again. Thank you Ryan from Professional Garage Door Services. Highly recommended for repair & services. Thank you again.
John Davis
John Davis
1699063984
Couldn't be more happier with Ryan excellent service 👏 excellent price 👏 would recommend them to anyone and everyone one , keep up the excellent work 👍
Naren Selvendran
Naren Selvendran
1698637293
Very pleasant experience in receiving a high standard and customer focused service. Highly value Ryan's professionalism and his time management.Highly recommends him to anyone looking to have a perfect job done.
Geoff Jordon
Geoff Jordon
1697763360
Fantastic Service in an Emergency situation. One phone call and a assurance within an hour was honoured with promptness.Tony did an excellent job and the door works better that it was when newly installed. Thanks Tony for an excellent and perfect job - Truly Professional
Tim Baines
Tim Baines
1696641957
Amazing service! Ryan came at short notice after my elderly father reversed into my garage door. He was patient and really friendly and helpful. Highly recommend if you want honest professional service.
Jason Outten
Jason Outten
1695902530
Excellent service.We had our old door looked at, which they got up and running. But it was time for an upgrade.They always turned up when they said, on time. Works very professional. Very happy. Will definitely keep using
Natasha Sumegi
Natasha Sumegi
1692534037
I called Ryan when my roller door would not open. He was willing to help me trouble shoot the problem, listening to me frustratingly rant. I then had an unexpected emergency and he still took the time to tend to property for me. Legend of a human, extremely helpful.
Courtney White
Courtney White
1687154320
Amazing guy, always willing to help out!Admirable.
Linda D'Urbano
Linda D'Urbano
1686616694
Late last night my garage door decided not to co-operate anymore. I contacted the Professional Garage Door Services and not only were they thorough in explaining all my opinions (including quotes), but they were also able to come first thing the next morning.Super helpful, very friendly & affordable.One of the best customer service experiences I have had in a very long time.
Max Bouga
Max Bouga
1684897177
Ryan from Professional Garage Door Services provided excellent service in replacing the garage door motor. Service was prompt, very professional, and an excellent value for money.Highly recommend!
Brenda Kelly
Brenda Kelly
1684456559
Cables snapped off my garage door .Contacted professional garage doors and spoke to Ryan .He arranged to be at my house between 0730-0800 the next day.True to his word he was there at 0730 and had fixed and serviced the door and was finished by 0800.Price was great tooFantastic customer service and a very professional young man.Would highly recommend this company .
Chris Green
Chris Green
1683390698
Our garage door stopped working on Saturday. I found Ryan from Professional Garage Door Services on the Internet (due to our regular service company letting us down). He was amazing and was able to come out to help us within the hour.He replaced our motor and had everything working really fast.Such a professional job. Very helpful.Highly recommend this company, they are exactly what their name says and more!
Trinity Griffin
Trinity Griffin
1679735625
Absolutely can not recommend these guys enough! My garage door completely died with no warning and no function at all! On a weekend! Hubby works away, leaving me and the little one alone most of the time and I was not safe with a non functioning garage door. Within just a few hours, Tony arranged ?Drew? To come out and replace the dead motor, key all the remotes (including an extra one!) In lightning speed, with 100% professionalism, excellent workmanship, a demo and explanation of how to use all the buttons including how to operate in a power outage. If you need high quality products, excellent workmanship and friendly customer service, do not look any further!
Sriharsha Devalpally
Sriharsha Devalpally
1679369970
Had great customer service from Ryan who fixed our garage door. Will definitely be coming back in the future!
Julie Bright
Julie Bright
1677411499
I cannot recommend Professional Garage Door Services enough – with Ryan being everything you could want in a tradesperson. When my garage door opener appeared to have died, I called a couple of companies & was given simply a replacement cost. However when I called & spoke with Ryan, he spent 10 minutes talking me through different ways to check if it was indeed a problem with the opener & not an electrical issue within or around my house. Who does that?!There was absolute transparency about the installation process and cost & everything was delivered as discussed. To put it simply – Ryan’s just really good at his job! so if, like me, you’re hit with an unexpected repair or replacement of your garage door opener, my advice would be to just call PGDS – you won’t need to make a second call.
Seb Rechichi
Seb Rechichi
1673829175
There a few companies that provide good old fashioned CUSTOMER SERVICE & REPAIRS!Ryan firstly assisted us on the phone on a Sunday then was at our place first thing Monday morning as promised.He then swiftly & thoroughly repaired & serviced our garage door.He also explained how the breakdown occurred & how he was going about to repair for us.He was done within the hour & cleaned up after himself too!Will be recommending this company to everyone.
Lindo George
Lindo George
1671201437
I had garage door broken (Rails came over) while manual handling during electric outage across our area.Called Professional garage door services, sent video and they have provided out of hour support advice.Next day morning their technician visited on site and fixed it promptly.Good work.
Glenn
Glenn
1670545623
Thank you Tony for fixing our garage door. He was punctual and I’m very happy with his service. A very positive experience and I will be recommending him to friends and families.
Matthew Lindsay
Matthew Lindsay
1667124856
Had Ryan come round last minute to fix our garage on a Sunday. Efficient service and very reasonable pricing, would recommend.
Michael Ferguson
Michael Ferguson
1665624198
Had an issue with my garage door not closing. Called Ryan who was able to come out promptly on the same day. Great quality of work, explained everything, answered all my questions and fixed the issue. Would definitely recommend.
Glen Chamberlain
Glen Chamberlain
1663053850
My roller door broke today. I call these folks, spoke with Ryan who was busy but said he could be at my place this afternoon. True to his word, he came and gave me some options. He had all the items on-board and within one hour the door had a new motor and rail and it's like new. And no problems with the cost either.Thoroughly recommend these folks. Good honest, prompt and friendly service with the product guaranteed too.Professional, not just in name, but in nature. A big Thankyou !!
Rebecca Maguire
Rebecca Maguire
1659953716
The best when it comes to customer service! Had an issue with my garage door, called Ryan and within the hour my door was fixed and working like new! Would absolutely recommend to anyone needing garage door repairs or service!
Melissa Dearlove
Melissa Dearlove
1659566380
Ryan, you were fabulous to deal with. Your knowledge and customer service were on point. No wonder there is a continuous stream of positive feedback comments related to your service. Keep up the excellent work. Sydney-sider!
Sebastian Marks
Sebastian Marks
1658746858
Ryan and his team did an amazing job, Ryan is quick to respond, and his service is always cheerful and informative! Best garage door service in the state.
John Winters
John Winters
1657680579
Our garage door had been faulting for some time, baffling other repairers. When it finally and completely failed on a Tuesday afternoon, we rang and booked Ryan for the following morning. He turned up slightly early and had the whole problem sorted out within an hour at a very reasonable price. Brilliant service. Thank you
Daniel Sampson
Daniel Sampson
1646299910
Arrived on time and provided a quick and excellent service for a reasonable cost. Would use again.
Katie Dolan
Katie Dolan
1644932073
Would 100% recommend- Ryan is quick to respond to a call out, is friendly and reliable and does a great job for a reasonable price. 5 stars every time
Alan Quan
Alan Quan
1643613767
Helped with my emergency door repair promptly, kept me informed throughout, upfront about price and anticipated maintenance over the next few years. Tony is the real deal, 5 stars every day of the week from me.
Tony Tasam
Tony Tasam
1640566114
Amazing service and end result. Tony replaced our broken garage door motor with short notice over the Christmas period. He was very friendly, informative, efficient and his services are very well priced. Thank you so much Tony, I will be recommending you to all my family and friends!
Jo Kellahan
Jo Kellahan
1638535925
Fantastic service, very professional and I couldn't recommend them enough. Thanks guys 👍
Gav D
Gav D
1637641420
I have an old manual roller door with not much room at either end. I asked about 10 different companies and they all said that I could not fit a motor to it and that I required a new tilt door ($1700). I sent my pics to Ryan and he manged to find the parts and fit a super quiet Merlin Motor to my door within two days. Awesome Service and thank you again Ryan.
Lupo Nero
Lupo Nero
1631755681
Amazing service, honest and reliable and straight to the point.Smashed into my own garage door due to faulty aftermarket remotes (from another company) and fried the motor early in the morning. Spoke to Tony, he asked for some pictures of the damage, he called me back gave me 3 possible outcomes and quotes and organised a time to have a look and fix the problem.Tony came down in the in the evening while on his way home after an emergency job, he could of rescheduled for the next day but he squeezed us in.He came and not only straighten up the banged up panels but also replace the faulty motor all very quietly and quickly, it was the most expensive quote out of the 3 he gave me as the motor was dead, but not a dollar more than what he quoted me and I was aware of it.Tony is an absolute legend, totally recommended this company thumbs up all around 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻Thank you again and kind regardsApologies to your wife on the missed parmigiana.
be ka
be ka
1628050440
This morning Ryan come to check my noisy garage door and he is really so kind man I have never met like him before.After checking and greasing the garage door engine he advise me very clear condition of that engine.After wards I ask him how much I have to pay his service.He answer me NO NEED to pay anything and I am very very surprise and say THANK YOU SO MUCH to him.Thank you again Ryan and GOD BLESS YOU.Best Regards, BEN
PBW President
PBW President
1627087296
Brilliant! Ryan was amazing, he came really quickly, fixed it all in no time. Professional, friendly, responsive, value for money, the whole package
Alana Liddell
Alana Liddell
1624582522
Both Tony and Ryan were amazing, responsive and compassionate when taking my panicked call after both the cables snapped on our garage door at 6pm in the evening. This locked my car in the garage and meant disruption to my household and work etc. Despite the time of the call, and the panic in my voice, Ryan confirmed he could fit us in the very next morning. He even managed to get to us earlier than expected, which was communicated to me to ensure it was suitable. When he arrived Ryan was polite and professional, and super efficient. The price was exactly what was quoted, and worth every cent. I cannot fault these guys at all. And I am super appreciative of the efficiency and compassion shown. I highly recommend them, and will be getting them in for regular servicing to avoid any panic in future. Thanks so much Ryan. And Tony for taking my initial call. 😊
Hedvika Gibbs
Hedvika Gibbs
1620798441
Ryan dropped everything to come and get my garage door fixed so I could be out in time to make an appointment, when another company specialising in 'emergencies' told me the wait would be 2 days. Thank you so much.
WYN TRAN
WYN TRAN
1619233795
Yesterday Ryan was fully booked out. Although he could not help me with the job as a result of being fully booked out – he very kindly found & referred me on to another great serviceman. This is over & beyond my expectation of service in light of the fact that he was overly busy - he could have said he was too busy and left it at that, but he went beyond the call of duty. For that, I’m very appreciative & impressed! Thank you so much, Ryan!🙏
Georgia
Georgia
1613381060
Ryan repaired our stuck garage door for us this morning. We were thrilled with his service. He was polite, friendly and the job was done efficiently (in about half an hour!) and at a great price. Thank you Ryan!
Becca Scott
Becca Scott
1612512469
Thank you so much for helping me this morning. Rang at 7, came and fixed the snapped spring on my door and I was at work by 9. Brilliant!Second time Ryan has saved the day for me.
garry lockwood
garry lockwood
1612263884
Tony I can not thank you enough for your help it is refreshing to find a company that provides quality service and responds to a call for help within a matter of 2 hours wonderful well done
john ruckert
john ruckert
1603953175
Excellent service..on time, kept in touch by phone, friendly and super efficient, Thank you for your very prompt service..Highly recommended.
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4.6
Based on 88 reviews
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