Troubleshooting a Manual Garage Door that Won’t Open

Troubleshooting Manual Garage Door that Won't Open

Have you ever tried to open your manual garage door, only to find that it won’t budge? If so, you know the frustration of trying to get your car in or out of the garage—and wondering what on earth could be wrong. This is both inconvenient for the user and dangerous for security.

Fortunately, for most manual garage doors, there are some easy fixes that can get them up and running again in no time. While garage door openers function similarly, they differ in style from one brand to the next. Some of the fixes listed below will require you to consult your owner’s manual. If you can’t find it, you can usually download a new one from the manufacturer’s website.

Keep reading to learn what steps you should take if your manual garage door won’t open. 

Check the Garage Door Lock 

The very first thing you should do if your manual garage door won’t open is check the lock. Your manual garage door may have an internal lock that has been engaged. This is designed to keep the garage door secure when it’s not in use. To unlock it, simply turn the handle and make sure that it is fully extended before attempting to lift the door. 

Check the Manual Release

If you click your remote and hear the garage door opener’s motor running but the door won’t open, check to make sure the manual release isn’t engaged. The manual release is that brightly colored cord hanging down in easy reach, usually near the front of your garage.

Pulling that cord disconnects the garage door from the motor, allowing you to operate it manually while the release is in place. The good news is that deactivating the release is as simple as activating it – simply pull the cord again, hit your garage door remote, and your garage door should return to its original position.

Check the Tension Spring

Tension springs control the speed and smoothness of door movement, so if they become damaged, it can be difficult to open the door slowly or carefully – it will simply slam shut. In addition, if the cables or springs snap, the loose ends could endanger those standing near the door.

Avoid using the door until a professional has assessed it and repaired the springs to reduce the risk of injury to you and others, as well as to your property. If you think your door’s tension spring is broken, contact our Perth garage door experts.

Check the Torsion Spring

Aside from the tension springs, you should also check for broken torsion springs. A powerful torsion spring is located horizontally above the door on many garage doors. When you lower the door, the spring tightens, creating a pulling force that helps lift the door up when you open it again. Torsion springs wear out and break over time, making the door too heavy for the opener to lift. Installing a new torsion spring, on the other hand, is a job for a qualified garage door technician—if the spring snaps off during installation, it can severely injure anyone nearby.

Check the Tracks and Rollers 

If the above steps did not solve your issue, then you’ll need to examine the tracks and rollers on which your manual garage door runs. First, visually inspect these components for any signs of damage such as bent or broken pieces or objects lodged in the track (e.g., twigs, leaves). If you see anything out of place, remove it carefully and then try operating your manual garage door again. If this doesn’t do the trick, then grease or lubricate both sides of each roller and along each track with a light machine oil or silicone spray lubricant (just make sure whatever product you use is compatible with metal). Then try opening and closing your manual garage door one more time. 

Wrapping Up

No one likes dealing with a malfunctioning manual garage door. It’s not only inconvenient when wanting to leave or arrive at your home, but it also poses a security risk if it does not close properly. These tips will help you identify some of the most common problems that cause problems with manual garage doors and how to fix them. If you require any additional assistance in operating your garage door, please contact our helpful team.

Isabelle King
Isabelle King
1757554279
Excellent service!
Nicholas Tan
Nicholas Tan
1757498076
Very happy with Ryan's service.
Sandra McLachlan
Sandra McLachlan
1755508597
Excellent and prompt service every time I have needed Ryan . Very professional and good value for money . Highly recommended .Would suggest regular services as you don’t know how much you need your garage door until it breaks down
Tamara Gray
Tamara Gray
1754473817
Excellent and quick service from Ryan. We get very quick calls back from our enquiries. Today our roller door just needed some love and care, but previously we have dealt with broken springs, and new operating unit, new controllers. Friendly and prompt service each time. I wouldn't go anywhere else. Highly recommend.
Alx
Alx
1752029868
One of the springs on our door broke on a Saturday afternoon and I enquired if Professional Garage Door services would be available to fix my door. Ryan kept me informed of his availability on a Sunday which is pretty unusual and made a booking for Tuesday and if he could squeeze it in -do on the Monday.The Tuesday availability was kept punctual and Ryan texted ahead of his arrival.The replacement of both springs on the door was a quicker job than I thought it would be and Ryan also serviced the door which hadn’t had a service for a couple of years. Cost All up was $500 odd.Ryan also advise that down the track a couple of the bearings will need replacement but he will email me in 2026 just to remind.
Sharmini Poulsen
Sharmini Poulsen
1751337127
Thanks for all of your service and support Tony and going the extra mile! Greatly appreciate your help and swift communications.
Ingrid Voss
Ingrid Voss
1750483556
Professional Garage Door Services is one of the best companies I have dealt with. Ryan, the Owner, is always quick to help and he does this efficiently and at all hours. We accidentally drove into our garage door and with the car stuck inside, he was quick to rescue us straightening a door which was horribly bent. His costs are very reasonable and we found him to be so reliable that we recommended him to our children whose automatic garage doors really needed his help. They are delighted with his work. If you have a problem with your garage door, no matter how complicated, Ryan is the guy to call.Dietmar and Ingrid
Andy Morley
Andy Morley
1750297198
Ryan came diagnosed the issue, ordered the parts and then fitted and tested the repairsHe was friendly and happy to explain everything as he went fitting the parts.The area was cleaned up properly afterwards and the final price was fair.Highly recommend him
Christine McLeod
Christine McLeod
1746683644
I used Professional Garage Doors for the first time today for one of the strata schemes I manage, and they absolutely delivered. I issued a work order just after 10:00 am, and by 1:00 pm, I had three remotes personally delivered to my office – lightning fast! Not only did this save my client time and money, but it also made me look efficient and on top of my game. My strata company is thrilled, and I couldn’t be happier. If you want a team that truly makes you shine, these are your guys!
Sam Nicholson
Sam Nicholson
1746337167
I recently had my garage door system replaced, including the motor, and was thoroughly impressed by the professionalism Ryan and his team demonstrated throughout the entire process.They arrived on time for both visits, worked efficiently, and made sure to keep me informed throughout the entire process. Their communication was clear and consistent, which made everything smooth and stress-free. The quality of the work was excellent, and it was clear that they take pride in what they do. I would unequivocally recommend Ryan and his team to anyone in need of garage door services.
Philip Bonner
Philip Bonner
1745829082
I was very impressed by the service. Firstly, they answered the phone on a weekend. Secondly, an appointment was made for the Monday and they showed up on time. That is two wins for me dealing with tradesmen in Perth. The work was completed promptly and professionaly done. My bent broken garage door was repaired. Tony was very polite whilst dealing with my wife and offered valuable advice. We will certainly utilise this company again if we have issues with our garage door. Well done.
Kevin Kirkman
Kevin Kirkman
1743667430
I emailed Ryan,then had a chat on the phone the very next day my new garage door opener was installed efficiently with no fuss, showed up when they said they would and as in the name professionally done 👍
Gus Stephen
Gus Stephen
1741694428
I had an after hours emergency with my door after a power outage and received immediate help from these guys. Thank you for your patience and helping me sort the door out. We'll be repeat customers for sure
Stuart Pittman
Stuart Pittman
1740581715
Thank you Ryan for taking on our Garage door repair request. We have had the same issue and had the somebody come out twice and each time the door just kept reverting back to not rolling down completely. So we did some quick research and found this site. Booking was made online, Ryan promptly answered my request. Ryan was prompt on the day of booking (actually was early, which suited us just fine). Job was done promptly efficiently and the price was reasonable paid the amount quoted. Would highly recommend this business again.
Henry Neville
Henry Neville
1740194455
These guys are the best. Don't go elsewhere. Thanks for the amazing service.
Zoe Maxwell
Zoe Maxwell
1739930826
I've worked with Professional Garage Door since 2021 across multiple properties, including houses and apartments. Tony and Kyle are always responsive, thorough, and genuinely committed to finding solutions—unlike other companies that just push for new motor installations without attempting repairs. Their service has been consistently impressive, and I highly recommend them.
Terry Desmond
Terry Desmond
1739699073
Called Ryan today from professional Garage doors. as I was having issues with my boss garage door not opening and closing . highly recommended Ryan was awesome fixed the problem instantly .thanks Ryan .
Angelo Paiano
Angelo Paiano
1739327090
A few years ago I had Tony replace a garage motor for me and was impressed back then. Yesterday the springs went on my door. Ryan arrived at my house at the time he said he would. He had the job done quickly and serviced my door. Ryan provided excellent service and was very knowledgeable and willing to explain the questions I asked. An all-around nice guy who I would not hesitate to recommend. Thank you Professional Garage Door Services.
Daniel Foj
Daniel Foj
1736921614
Here within the hour to fix a broken garage door hinge. Amazing service and quick
Peter Morgan
Peter Morgan
1736630985
⭐⭐⭐⭐⭐I can't recommend Professional Garage Door Services highly enough! I called Tony on a Friday night when my garage door motor suddenly gave out, and he was incredibly helpful and professional from the very start. To my amazement, he came out the very next morning at 7 am to replace the motor.The service was efficient, thorough, and of the highest quality. Tony was punctual, friendly, and clearly very skilled at what he does. The whole process was seamless, and my garage door is now working perfectly.If you're looking for reliable, prompt, and professional service, look no further than Professional Garage Door Services. Thanks again, Tony—you're a life saver.
ian Knox
ian Knox
1736324483
Ryan and his team did a fantastic job, great communications, response time and quality of work. I would highly recommend them.Ian Knox
Jacqui and Steve Wood
Jacqui and Steve Wood
1732192596
Amazing service from Ryan. Very honest and knowledgeable. Would highly recommend for any garage door repairs.
Mike Alteruthemeyer
Mike Alteruthemeyer
1731898697
Excellent response time and had all the spare parts at hand. Very professional.
Phil Plaisted
Phil Plaisted
1726197533
A couple of years ago Tony installed a new motor and did a great job getting the door balanced. Today Ryan responded very quickly to replace a broken spring. Great service Ryan!! Highly recommended.
Lucy Hardy
Lucy Hardy
1725860780
Ryan has always provided us with an efficient, friendly and reasonably priced service. I would highly recommend!
Adam Q
Adam Q
1724469782
Great experience. On time. Efficient. Did excellent great quality work. Helped us out on a Saturday for a reasonable price. Gave tips for maintenance ongoing. Will definitely use their services again. Thanks Ryan!
Leo Hunter
Leo Hunter
1723602968
Excellent service from Ryan, quickly fitted a new motor and spring, highly recommend
Noam G
Noam G
1722933395
Like all the reviews say, great service. Answered my SOS call at 6:45 am, and managed to get to me in the afternoon to fix my door. Thanks again
Jade Ma
Jade Ma
1719449261
Came home one night to a broken roller door and Tony came around first thing the next morning, serviced and repaired our roller door. All was done before I even had to leave for work and for an amazingly reasonable price. Thank you heaps Tony!!
Jordon Jose
Jordon Jose
1719449237
10/10 for Tony's service this morning. Professional, punctual and no stuff arounds. My roller door stopped working and I called Tony on late notice. He came in the next morning and it was all working within an hour. Appreciate it mate, best of luck with everything!
Jayson Hole
Jayson Hole
1717204793
Great service, thanks Ryan
Jimmy Gunawan
Jimmy Gunawan
1714438175
Thank you Ryan for your service and fast respond. Ryan managed to squeezed me in between his appointments. Job was well done and I am satisfied with the result. Highly recommended. Saved his number for future job. Two thumbs up. Cheers
Annika Knudsen
Annika Knudsen
1711842783
Ryan attended my home promptly when I called him in desperate need of help! He gave me a few options of what I could do in regards to my old motor. Thanks PGDS!
Jared Aylmore
Jared Aylmore
1707388094
Ryan took my call after hours and was able to isolate/point me in the right direction within seconds. A true master of his craft! Thanks mate
Tahlia Whitehead
Tahlia Whitehead
1705462214
I could not recommend Professional Garage Door Services highly enough! Ryan has an outstanding work ethic & sense of professionalism and has never let me down! His knowledge and skills are invaluable and I strongly recommend him for any garage door/motor issues or servicing needs. Great pricing and excellent value for the services received. Thanks a million!
Steven Caruana
Steven Caruana
1699664388
Wonderful to have my door operational again. Thank you Ryan from Professional Garage Door Services. Highly recommended for repair & services. Thank you again.
John Davis
John Davis
1699063984
Couldn't be more happier with Ryan excellent service 👏 excellent price 👏 would recommend them to anyone and everyone one , keep up the excellent work 👍
Naren Selvendran
Naren Selvendran
1698637293
Very pleasant experience in receiving a high standard and customer focused service. Highly value Ryan's professionalism and his time management.Highly recommends him to anyone looking to have a perfect job done.
Geoff Jordon
Geoff Jordon
1697763360
Fantastic Service in an Emergency situation. One phone call and a assurance within an hour was honoured with promptness.Tony did an excellent job and the door works better that it was when newly installed. Thanks Tony for an excellent and perfect job - Truly Professional
Tim Baines
Tim Baines
1696641957
Amazing service! Ryan came at short notice after my elderly father reversed into my garage door. He was patient and really friendly and helpful. Highly recommend if you want honest professional service.
Jason Outten
Jason Outten
1695902530
Excellent service.We had our old door looked at, which they got up and running. But it was time for an upgrade.They always turned up when they said, on time. Works very professional. Very happy. Will definitely keep using
Natasha W
Natasha W
1692534037
I called Ryan when my roller door would not open. He was willing to help me trouble shoot the problem, listening to me frustratingly rant. I then had an unexpected emergency and he still took the time to tend to property for me. Legend of a human, extremely helpful.
Courtney White
Courtney White
1687154320
Amazing guy, always willing to help out!Admirable.
Linda Schultz
Linda Schultz
1686616694
Late last night my garage door decided not to co-operate anymore. I contacted the Professional Garage Door Services and not only were they thorough in explaining all my opinions (including quotes), but they were also able to come first thing the next morning.Super helpful, very friendly & affordable.One of the best customer service experiences I have had in a very long time.
Max Bouga
Max Bouga
1684897177
Ryan from Professional Garage Door Services provided excellent service in replacing the garage door motor. Service was prompt, very professional, and an excellent value for money.Highly recommend!
Brenda Kelly
Brenda Kelly
1684456559
Cables snapped off my garage door .Contacted professional garage doors and spoke to Ryan .He arranged to be at my house between 0730-0800 the next day.True to his word he was there at 0730 and had fixed and serviced the door and was finished by 0800.Price was great tooFantastic customer service and a very professional young man.Would highly recommend this company .
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